Case Management is a collaborative process that assesses, plans, implements, coordinates, monitors and evaluates the options and services required to meet the client's service needs. The Adult Protective Service Worker facilitates the achievement of client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management and sercice facilitation. Planning and service facilitation are based on the needs and values of the client.

The underlying premise of sound case management is that everyone benefits when people who have a developmental disability reach their optimum level of self- management and functional capability.

The role of the Adult Protective Service Worker as case manager is to meet regularly with adults who have a developmental disability to identify and access the necessary supports and services appropriate to their needs. The Adult Protective Service Worker’s objective is to help people access mainstream community services wherever possible, before turning to government-funded services to address individuals’ needs.

The process should begin with a person-directed planning approach to develop, implement and maintain an individual service plan with and for the individual. The plan is to be developed jointly between the adult who has a developmental disability and the Adult Protective Service Worker. The plan must promote the concepts of choice, individualized services and supports, consumer satisfaction and build on the strength and abilities of individuals. The functions of the Adult Protective Service Worker may include (but are not limited to):

Monitoring and assisting with revisions to the individual service plan

Facilitating community access and inclusion (i.e. locating or developing opportunities, providing information about resources etc.)

• Assisting with completing the appropriate applications for service.
• Monitoring the provision of services to individuals including activities such as interviews and monitoring visits with the individual and service provider.
• Engaging in activities aimed at building capacity in the broader community.
• Maintaining current, accurate, complete and timely documentation of progress in individual client records.